Online Internet Support

Cephalon offers to all of its customers Online Internet Support. This tool uses advanced communication technology which facilitates an instantaneous connection between one of the Cephalon offices and your PC, in order to provide remote technical assistance. Online Internet Support features include remote application and screen sharing, file transfer and text chat.
 

Cephalon virtually teleports your desktop to their Internet Support Team allowing them to answer your questions, provide remote technical assistance, take control of a remote PC, provide advice and communicate as if they were right there sitting beside you.

Supports starts here:

(on-line = operator available/ off-line = no operator available, send question to Cephalon) 

On-demand remote support

With this tool Cephalon Internet Support Team can take remote control of your computer. This means instantaneous customer support and technical assistance for you and no more expensive travel or downtime waiting for assistance. With our internet support you receive assistance and can resume working productively almost instantaneously.
 

Guaranteed secure

Highest security has been one of primary concerns throughout the development of this Internet Support. Our 256bit AES encryption and strict security measures incorporated refuse unauthorized personnel access to your data, patient information, programs and systems: you do not have to open ports, change your network or firewall configuration or modify NAT tables.