Cephalon offers this Online Help service to customers with Service Level Agreement.
Thess tools uses advanced communication technology which facilitates an instantaneous connection between one of the Cephalon offices and your PC, in order to provide remote technical assistance. Online Help features include remote application and screen sharing, file transfer and text chat.
Cephalon virtually teleports your desktop to their Helpdesk Team allowing them to answer your questions, provide remote technical assistance, take control of a remote PC, provide advice and communicate as if they were right there sitting beside you.
If you have trouble using our Online Help service in the header or in the tab beside the TeamViewer service below might help.