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RMA Request. / Support / RMA Request

The following steps outline the Cephalon RMA (return merchandise authorization) creation process.
Each step must be completed to ensure that your RMA request is processed. All * fields are required and must therfore be provided.

  • Enter your hospital/company name, shipping and contact information.
  • Enter the product information along with a subject and description for this issue.
    Note: you need to specify serial number for each product you return, if you cannot find a serial number on your unit enter 1 in the version field.
  • You will receive an email including your CRMA number and specific instructions for returning your product to Cephalon.
  • The email will also have a PDF-file attached. Please print this PDF and included it with the package.
  • Be sure to also write the CRMA number in Bold print on the outside of package.
  • Note! Appliances and cables sent to Cephalon A/S must be cleaned and sanitized.

( * Required )

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